All you have to do is call our Urgent Response Account Support Team at 1-800-463-5412 or email us here. Urgent Response provides unlimited usage. The Hearing Aid Compatibility Act of 1988 requires that all essential telephones and wireless telecommunications devices manufactured or imported for use in the United States must be hearing aid compatible according to the Federal Communications Commission (FCC). How do I cancel my Urgent Response service? Where can I find more information regarding HAC? Lively Health & Safety plans can include Urgent Response service, Urgent Care, Fall Detection (available on Lively Wearable2 and Lively Mobile Plus), and access to Lively Link depending on which plan you subscribe to. State and Local Cost Recovery Fees Plan minutes are good for 60 days and Add-On Minutes are good for one year. Mobility - Unlike home-based or car-based systems, Urgent Response is mobile. You can only access Lively Urgent Response on a compatible iPhone, Apple watch, or Android smartphone, however you can manage your Urgent Response profile at lively.com/myaccount through your computer. WebAccount number: The nine-digit number that can be found in the upper right-hand corner of any bill or in your online account. If you think you have provided payment information intended for Lively to a third party in error, please contact your bank immediately. In the event you decide to return your Lively phone, simply follow the steps below to obtain your refund, regardless of where you purchased your Lively phone. 
If you purchased your Lively phone through our telesales department, your friendly Lively representative will provide you with a return authorization number, address and instructions for return. Phones manufactured prior to June 2023 are rated according to the ANSI 2011 Standard. Unfortunately this feature is not available for the first-generation The Urgent Response device. Urgent Response Agents may provide emergency services or 9-1-1 operators with information found in your Personal Profile, such as medications, allergies and personal contact numbers. Can I get Fall Detection for my Jitterbug Flip2 phone? Please check our Store Locator for a retail store location near you. The location can be updated manually at any time by clicking the "Update Location" button on the map in the Lively Link app. No, the map does not show past locations. Go to your profile and select People & Permissions. Yes. How do I call Customer Service? If I switch my service to Lively will I be able to keep my existing cell phone number? Safety Devices like the Lively Mobile Plus $15. What is included in the monthly Lively Health & Safety subscription? PIN: Call customer service at 1-800-643-4926 to get your PIN. Dependable Nationwide Coverage - Immediate access to help anywhere wireless coverage is available. 877-430-2355. straighttalk.com. You will receive a monthly Lively statement that details your charges and tracks your minutes used from the previous month. How far can the Apple Watch be from your iPhone? Regulatory Cost Recovery Fee If this message is not displayed, the service is not active or has not completed the initial registration process. How long does it take to receive my replacement? The numbers can immediate connection to 100% U.S. based Certified Urgent Response Agents who are certified by the International Academics of Emergency Dispatch(r) and are available to assist anytime, day or night. 
Lively will never ask for your date of birth or social security number when making a payment. You can press the Call Button on your Lively Mobile device in any uncertain or unsafe situation to speak to a Urgent Response Agent through your device. Is there an added monthly cost for Fall Detection service on my Lively Wearable device? Please contact Customer Service at 1-800-733-6632 or 6-1-1 from your Lively phone to confirm your number is eligible for transfer. What happens when I cancel my Lively Health and Safety service? 
You should receive your test call within 30 minutes of your request. From your Lively FSA dashboard, click on your name at the top right and select User settings. From there, select Security to update your password. At Lively, we provide dependable Nationwide Service with no long-term contracts or prepaid hassles. A car will be sent to your exact location in minutes. The Urgent Response button can be added to your watch either through your iPhone or directly on your Apple Watch. We pay certain government-imposed fees so we can provide you with service. It is included in your Premium Lively Health & Safety Package subscription. Go to a store: You can also go to one of our stores and get some face-time with us. With whom will I be speaking? *For some products and services, cancelling recurring billing will result in the cancellation of your account. Please contact Customer Service at 1-800-733-6632 or 6-1-1 from your Lively phone to confirm your number is eligible for transfer. Yes, the Lively app is free and available for download from the Google Play Store and Apple App Store, but you will need subscribe to a Lively Health & Safety plan in order to call Lively Urgent Response service. Note: 4-digits are required in the PIN field, it cannot be left blank. 
Lively meets or exceeds the governing standards for all mobile devices that are provided through Lively. Lively respects the privacy and confidentiality of all personal data provided to us. 
Once the loved one is signed into the Lively Link Mobile app, they will have access to your Urgent Response subscriber information, receive updates on the use and status of your device, view your weekly activities, and access your device location. Use only the Fall Detection lanyard we provide. With this integrated approach, Urgent Response Agents have all the necessary tools to provide effective response and delivery on every call. Its that simple. You can update your credit card information by logging onto your lively.com.com/myaccount account or by downloading and mailing a credit card update form. Can I use Fall Detection if I have a pacemaker? How do I cancel a service, cancel my account, or cancel recurring billing? Step 1: Visit lively.com/Activate. You may cancel your Lively Health & Safety service at any time. If you do not cancel the call, your smartphone will automatically dial and connect to Urgent Response to confirm your location and get you the help you need. When calling Customer Service, youll need your account PIN to generate the Number Transfer Pin. All Lively phones come with a 30-day return policy; however, you must have used fewer than 30 minutes of total talk time. How do I know if my Lively phone is active with the Urgent Response service? The Doctor, best friend's house, or any other place that is setup in the Lively subscriber's Personal Profile. If any information provided is inaccurate or incomplete, we will contact you to complete your cancellation, which may require additional time to process. Straight Talk. Basic information like name, phone numbers, gender, age, and primary language, Locations frequently visited such as home, work, gym, coffee shop, doctors offices or vacation home, Medical information such as medications, allergies, doctors, hospitals and medical or physical conditions, the Alexa app downloaded on your smartphone. Open Account My Balance 3,725 + Add new expense Whats eligible? You can update the Personal Profile information by logging onto www.lively.com/myaccount and updating your personal information online or by calling our Urgent Response Account Support team directly at 800-463-5412. Which generation(s) of the iPhone can I load Urgent Response on? Contact. Once minutes are applied, any unused minutes will carry over. If you dont see what youre looking for, give us a call anytime. Note: if you return your Alexa device, your Health & Safety Service WILL NOT be automatically cancelled. No. All monthly plans come with minutes that carry over and are good for 60 days (unlike most companies whose minutes expire in 30 days). The Universal Services Fee ("USF") Will I be charged for calls to the Lively Operator? You can buy it online at www.bestbuy.com or at your local Best Buy store. How do I know if my smartphone is compatible with Lively Wearable2? The ANSI 2019 Standard requires a handset to meet a two-part test: An M rating is determined by the reduced radio frequency interference to enable acoustic coupling with hearing aids that do not operate in telecoil mode. My Account Number is: [Provide Account Number], My Phone Number is: [If a Jitterbug phone, provide phone number], My Device ID is: [If a Lively medical alert device, provide Device ID], I want to cancel my Lively Protection Plan, Paste the pre-formatted text listed below into an email, Fill in the bracketed fields with your information, Detail of request: I want to cancel my Lively Protection Plan. Please contact Livelys Customer Service to address this issue. Its convenient, available anytime and there are no additional charges. Click Custom level button at bottom. https://www.bestbuy.com/site/store-locator, https://www.irs.gov/help/ita/can-i-deduct-my-medical-and-dental-expenses, https://www.fcc.gov/hearing-aid-compatibility-wireless-telephones. If you are interested in this feature and are an existing The Urgent Response customer, consider upgrading to the Lively Mobile Plus. To call everywhere else in the world from the United States, you will be charged $1.00/minute for each minute of the call (or $1.35/minute for Unlimited Plan customers). They can be used anytime, anywhere and they are good for up to one year. During the activation process, its important that you have your previous account information available. To learn more about Alexa and skills, click here. If Urgent Response is not active, you will see an option to call 9-1-1 instead or contact our Customer Service to add Urgent Response Service. If you're bringing your current phone to the network, have/purchase a Verizon SIM card. 
There are tens of thousands of skills available in the Skills Store, many from popular providers you already know and love. 
To insure proper processing, remember to include the payment slip from your bill or write down your Lively account number on your check when mailing in a payment. All Care Advocates are licensed social workers with Masters degrees in the states in which they reside. What happens when my Lively Wearable device detects a fall? Once youve given your location and destination to the Personal Operator, this information will be passed on to your driver. For Alexa and Alexa Device FAQs, click here. Lively Protection Plans are offered on a "per product" basis. Can my spouse and I share a Personal Profile? A T4 rating indicates the handset has exceeded the ANSI standard. You can use them to play games, listen to podcasts, relax, meditate, order food, and more. The Fund was created to help ensure first-class, affordable telecommunications service for all consumers across the country, especially residents in rural communities and low-income customers. If the location fix is unsuccessful, due to the device being in a large building, parking garage or equivalent, the Lively device sends device information after 60 minutes. In general, devices for medical use may be reimbursed from your spending account if the device is for diagnosis, cure, mitigation, treatment, or prevention of disease, or payments for treatments affecting any structure or function of the body. Some items, for example, a scale, may be reimbursed from your spending account only if recommended by a physician or provider. That agent is responsible for verbally communicating pertinent information to the 9-1-1 operator. Just dial "0" again on your Jitterbug phone and your Personal Operator will be happy to arrange for another ride to bring you back home. The Urgent Response Personal Profile is an important tool that enables Urgent Response Agents to provide you the best possible service. If they are still not used, they will expire on the 60th day after being issued. You can cancel your Urgent Response service at any time. We'll stay on the line with you until they arrive and can even call a friend or family member on your behalf. Using the urgent response devices built-in accelerometer, patented algorithms evaluate sudden changes in your body movement, in relation to your physical activity and posture, to identify falls. Only you will have access, unless you choose to share with other trusted family and friends. What is the time commitment to work through my personal Care Plan? Not all Apple Watch faces support the Urgent Reponse complication. In the event of a fall, always press the Call Button if you do not hear the voice prompt that your fall has been detected. Do I need to use the supplied Fall Detection lanyard for Fall Detection to work? Take a look at our FAQs below. A T rating is determined by the reduced radio frequency interference to enable inductive coupling with hearing aids that operate in telecoil mode. Yes, this is your care plan. A M4 rating indicates the handset has exceeded the ANSI standard. If any information provided is inaccurate or incomplete, we will contact you to complete your cancellation, which may require additional time to process. Speak to a nurse or doctor from the comfort of home. WebYou will need to use your 10-digit phone number to access your account online: Navigate to the Cricket Wireless homepage. *The shipping charge is non-refundable. In addition, regular plan minutes are deducted for the length of the call. To find out more about how to add a button to your Apple Watch, click here. However, newly applied plan minutes from the current billing period will be replaced by the available minutes from the new plan. If a registered nurse is not available, a Health Information Representative will answer your call and gather pertinent information for a nurse to call you back. If you need a replacement under the Lively Protection Plan, simply Customer Care at 1-800-733-6632 for assistance. Urgent Response Agents have access to your Personal Profile which can include information like medications you take, allergies you have and personal contact numbers. Lively will not refund a partial monthly service charge, you will be responsible for the entire billing cycle. If you are enrolled in automatic monthly payments, the Lively Protection Plan monthly service fee will be charged along with your phone/device plan. Make sure your device is powered on and that you hear Welcome to Urgent Response. Just press "0" on any Jitterbug phone to request a ride from a live, U.S.-based Personal Operator. But theres always a way to make your phone usable again, as long as you remember your Google accounts username and its password. Enhanced location tracking with GPS - Urgent Response utilizes GPS technology, stored frequent locations and advanced location training to track and locate users. PIN: Your PIN was set You only need a telephone to communicate with your Care Advocate. How can I get help if I have some questions regarding the Urgent Response app? It is an important tool that enables Urgent Response Agents to provide the best service possible. Select Wireless. Please call Customer Service at: 866-490-1076 or schedule an in store appointment at Best Buy. Urgent Response offers you the freedom of feeling safe and secure wherever you might be. Once youve downloaded the Urgent Response app and receive confirmation that youve concluded the registration process, you will see the large Call Urgent Response button, letting you know your Urgent Response service is active and ready for use. Updated: December 03, 2021 12:18. View Unreimbursed Expenses Recent GreatCall will send out an SMS to verify your password or PIN. Under the ANSI 2011 Standard M and T ratings are used to determine the value of likely interference or immunity of a wireless device in compatibility to a hearing device based on a level of numerical value from 1-4. 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If you purchased your Lively phone through our telesales department, your friendly Lively representative will provide you with a return authorization number, address and instructions for return. Phones manufactured prior to June 2023 are rated according to the ANSI 2011 Standard. Unfortunately this feature is not available for the first-generation The Urgent Response device. Urgent Response Agents may provide emergency services or 9-1-1 operators with information found in your Personal Profile, such as medications, allergies and personal contact numbers. Can I get Fall Detection for my Jitterbug Flip2 phone? Please check our Store Locator for a retail store location near you. The location can be updated manually at any time by clicking the "Update Location" button on the map in the Lively Link app. No, the map does not show past locations. Go to your profile and select People & Permissions. Yes. How do I call Customer Service? If I switch my service to Lively will I be able to keep my existing cell phone number? Safety Devices like the Lively Mobile Plus $15. What is included in the monthly Lively Health & Safety subscription? PIN: Call customer service at 1-800-643-4926 to get your PIN. Dependable Nationwide Coverage - Immediate access to help anywhere wireless coverage is available. 877-430-2355. straighttalk.com. You will receive a monthly Lively statement that details your charges and tracks your minutes used from the previous month. How far can the Apple Watch be from your iPhone? Regulatory Cost Recovery Fee If this message is not displayed, the service is not active or has not completed the initial registration process. How long does it take to receive my replacement? The numbers can immediate connection to 100% U.S. based Certified Urgent Response Agents who are certified by the International Academics of Emergency Dispatch(r) and are available to assist anytime, day or night. Lively will never ask for your date of birth or social security number when making a payment. You can press the Call Button on your Lively Mobile device in any uncertain or unsafe situation to speak to a Urgent Response Agent through your device. Is there an added monthly cost for Fall Detection service on my Lively Wearable device? Please contact Customer Service at 1-800-733-6632 or 6-1-1 from your Lively phone to confirm your number is eligible for transfer. What happens when I cancel my Lively Health and Safety service? You should receive your test call within 30 minutes of your request. From your Lively FSA dashboard, click on your name at the top right and select User settings. From there, select Security to update your password. At Lively, we provide dependable Nationwide Service with no long-term contracts or prepaid hassles. A car will be sent to your exact location in minutes. The Urgent Response button can be added to your watch either through your iPhone or directly on your Apple Watch. We pay certain government-imposed fees so we can provide you with service. It is included in your Premium Lively Health & Safety Package subscription. Go to a store: You can also go to one of our stores and get some face-time with us. With whom will I be speaking? *For some products and services, cancelling recurring billing will result in the cancellation of your account. Please contact Customer Service at 1-800-733-6632 or 6-1-1 from your Lively phone to confirm your number is eligible for transfer. Yes, the Lively app is free and available for download from the Google Play Store and Apple App Store, but you will need subscribe to a Lively Health & Safety plan in order to call Lively Urgent Response service. Note: 4-digits are required in the PIN field, it cannot be left blank. Lively meets or exceeds the governing standards for all mobile devices that are provided through Lively. Lively respects the privacy and confidentiality of all personal data provided to us. Once the loved one is signed into the Lively Link Mobile app, they will have access to your Urgent Response subscriber information, receive updates on the use and status of your device, view your weekly activities, and access your device location. Use only the Fall Detection lanyard we provide. With this integrated approach, Urgent Response Agents have all the necessary tools to provide effective response and delivery on every call. Its that simple. You can update your credit card information by logging onto your lively.com.com/myaccount account or by downloading and mailing a credit card update form. Can I use Fall Detection if I have a pacemaker? How do I cancel a service, cancel my account, or cancel recurring billing? Step 1: Visit lively.com/Activate. You may cancel your Lively Health & Safety service at any time. If you do not cancel the call, your smartphone will automatically dial and connect to Urgent Response to confirm your location and get you the help you need. When calling Customer Service, youll need your account PIN to generate the Number Transfer Pin. All Lively phones come with a 30-day return policy; however, you must have used fewer than 30 minutes of total talk time. How do I know if my Lively phone is active with the Urgent Response service? The Doctor, best friend's house, or any other place that is setup in the Lively subscriber's Personal Profile. If any information provided is inaccurate or incomplete, we will contact you to complete your cancellation, which may require additional time to process. Straight Talk. Basic information like name, phone numbers, gender, age, and primary language, Locations frequently visited such as home, work, gym, coffee shop, doctors offices or vacation home, Medical information such as medications, allergies, doctors, hospitals and medical or physical conditions, the Alexa app downloaded on your smartphone. Open Account My Balance 3,725 + Add new expense Whats eligible? You can update the Personal Profile information by logging onto www.lively.com/myaccount and updating your personal information online or by calling our Urgent Response Account Support team directly at 800-463-5412. Which generation(s) of the iPhone can I load Urgent Response on? Contact. Once minutes are applied, any unused minutes will carry over. If you dont see what youre looking for, give us a call anytime. Note: if you return your Alexa device, your Health & Safety Service WILL NOT be automatically cancelled. No. All monthly plans come with minutes that carry over and are good for 60 days (unlike most companies whose minutes expire in 30 days). The Universal Services Fee ("USF") Will I be charged for calls to the Lively Operator? You can buy it online at www.bestbuy.com or at your local Best Buy store. How do I know if my smartphone is compatible with Lively Wearable2? The ANSI 2019 Standard requires a handset to meet a two-part test: An M rating is determined by the reduced radio frequency interference to enable acoustic coupling with hearing aids that do not operate in telecoil mode. My Account Number is: [Provide Account Number], My Phone Number is: [If a Jitterbug phone, provide phone number], My Device ID is: [If a Lively medical alert device, provide Device ID], I want to cancel my Lively Protection Plan, Paste the pre-formatted text listed below into an email, Fill in the bracketed fields with your information, Detail of request: I want to cancel my Lively Protection Plan. Please contact Livelys Customer Service to address this issue. Its convenient, available anytime and there are no additional charges. Click Custom level button at bottom. https://www.bestbuy.com/site/store-locator, https://www.irs.gov/help/ita/can-i-deduct-my-medical-and-dental-expenses, https://www.fcc.gov/hearing-aid-compatibility-wireless-telephones. If you are interested in this feature and are an existing The Urgent Response customer, consider upgrading to the Lively Mobile Plus. To call everywhere else in the world from the United States, you will be charged $1.00/minute for each minute of the call (or $1.35/minute for Unlimited Plan customers). They can be used anytime, anywhere and they are good for up to one year. During the activation process, its important that you have your previous account information available. To learn more about Alexa and skills, click here. If Urgent Response is not active, you will see an option to call 9-1-1 instead or contact our Customer Service to add Urgent Response Service. If you're bringing your current phone to the network, have/purchase a Verizon SIM card. There are tens of thousands of skills available in the Skills Store, many from popular providers you already know and love. To insure proper processing, remember to include the payment slip from your bill or write down your Lively account number on your check when mailing in a payment. All Care Advocates are licensed social workers with Masters degrees in the states in which they reside. What happens when my Lively Wearable device detects a fall? Once youve given your location and destination to the Personal Operator, this information will be passed on to your driver. For Alexa and Alexa Device FAQs, click here. Lively Protection Plans are offered on a "per product" basis. Can my spouse and I share a Personal Profile? A T4 rating indicates the handset has exceeded the ANSI standard. You can use them to play games, listen to podcasts, relax, meditate, order food, and more. The Fund was created to help ensure first-class, affordable telecommunications service for all consumers across the country, especially residents in rural communities and low-income customers. If the location fix is unsuccessful, due to the device being in a large building, parking garage or equivalent, the Lively device sends device information after 60 minutes. In general, devices for medical use may be reimbursed from your spending account if the device is for diagnosis, cure, mitigation, treatment, or prevention of disease, or payments for treatments affecting any structure or function of the body. Some items, for example, a scale, may be reimbursed from your spending account only if recommended by a physician or provider. That agent is responsible for verbally communicating pertinent information to the 9-1-1 operator. Just dial "0" again on your Jitterbug phone and your Personal Operator will be happy to arrange for another ride to bring you back home. The Urgent Response Personal Profile is an important tool that enables Urgent Response Agents to provide you the best possible service. If they are still not used, they will expire on the 60th day after being issued. You can cancel your Urgent Response service at any time. We'll stay on the line with you until they arrive and can even call a friend or family member on your behalf. Using the urgent response devices built-in accelerometer, patented algorithms evaluate sudden changes in your body movement, in relation to your physical activity and posture, to identify falls. Only you will have access, unless you choose to share with other trusted family and friends. What is the time commitment to work through my personal Care Plan? Not all Apple Watch faces support the Urgent Reponse complication. In the event of a fall, always press the Call Button if you do not hear the voice prompt that your fall has been detected. Do I need to use the supplied Fall Detection lanyard for Fall Detection to work? Take a look at our FAQs below. A T rating is determined by the reduced radio frequency interference to enable inductive coupling with hearing aids that operate in telecoil mode. Yes, this is your care plan. A M4 rating indicates the handset has exceeded the ANSI standard. If any information provided is inaccurate or incomplete, we will contact you to complete your cancellation, which may require additional time to process. Speak to a nurse or doctor from the comfort of home. WebYou will need to use your 10-digit phone number to access your account online: Navigate to the Cricket Wireless homepage. *The shipping charge is non-refundable. In addition, regular plan minutes are deducted for the length of the call. To find out more about how to add a button to your Apple Watch, click here. However, newly applied plan minutes from the current billing period will be replaced by the available minutes from the new plan. If a registered nurse is not available, a Health Information Representative will answer your call and gather pertinent information for a nurse to call you back. If you need a replacement under the Lively Protection Plan, simply Customer Care at 1-800-733-6632 for assistance. Urgent Response Agents have access to your Personal Profile which can include information like medications you take, allergies you have and personal contact numbers. Lively will not refund a partial monthly service charge, you will be responsible for the entire billing cycle. If you are enrolled in automatic monthly payments, the Lively Protection Plan monthly service fee will be charged along with your phone/device plan. Make sure your device is powered on and that you hear Welcome to Urgent Response. Just press "0" on any Jitterbug phone to request a ride from a live, U.S.-based Personal Operator. But theres always a way to make your phone usable again, as long as you remember your Google accounts username and its password. Enhanced location tracking with GPS - Urgent Response utilizes GPS technology, stored frequent locations and advanced location training to track and locate users. PIN: Your PIN was set You only need a telephone to communicate with your Care Advocate. How can I get help if I have some questions regarding the Urgent Response app? It is an important tool that enables Urgent Response Agents to provide the best service possible. Select Wireless. Please call Customer Service at: 866-490-1076 or schedule an in store appointment at Best Buy. Urgent Response offers you the freedom of feeling safe and secure wherever you might be. 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