is carid legit

there are way better companies out there. My receipt shows correct address. This was my first order with CARID. also, do not rely on the shipping datethe parts almost never come when it says they will. The (MotoMetal)phone rang in Cali. Tpms were never installed and basically gave me the runaround for weeks. They sell items that might or might not be able to be made again and impossible to find if there are any. Juicyjackson They are one of the best general car part website. I will never do business with this company and scam operation again. Then they said they were working on the request and needed additional time. When I sent them photos. Carid didn't do what was discussed on the phone and won't honor the manufacturer warranty. Its not worth it, just buy from the manufactures themselves as they have treated me so poorly it cant even been put into words!!! Asked for management constantly, no return calls treated very poorly. He tested the product even. Web site offered free shipping. CoverKing seat covers for 2014 Dodge Ram 3500. I should have just bought them from REI when I could. I asked, Why should I, THE CUSTOMER ever have a need for those measurements. I will not buy from them again. YOU HAVE BEEN WARNED! Over and over its excuse after excuse. Pain in butt! Not one straight line. troikabooi 3 yr. ago Why? My work truck is down for a week now. Engine miss is worse the with one bad OEM injector. I understand their policy is they wont cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. BIG TIME SCAM ARTIST. IF YOU ORDER FROM GOOD LUCK VERY UNRELIABLE, I ordered my parts May 25th . Not only did they charge me for shipping back but it miraculously went from $80 to $100 dollars. Asked them to expedite package and was told I had to pay out of pocket for their mistake. Is this the 80s? That whole ordeal, from purchase to refund took months of my time. Contacted CARiD again only to be told it could not be returned because it was installed and probably had marks on it. we shipped it out and you will have it on 1/17. I called CARID. You cant fit a round peg into a square hole. My name is Mila and I am from the Voice Of Client department at iD.com. She said I always have the option to cancel and buy from a competitor. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. They want the sale then don't care at all! customer service agents are just bots They refused to let me cancel it since it was in process. I purchased a Duraflex GT 500 Style hood from CAR ID. They said it was an automated program and refused to refund shipping. Thank goodness i did not sell them. Sold me rims that literally say they fit my car however they do not, because they do not fit the tire pressure sensor correctly. Not sure which. Absolutely cancelled my order. BUYER BEWARE. No option to expedite. When I placed the order, they told me they had 5 in stock, they would get four of them sent right away for immediate shipping. Sob story from Carid. Overall, CARiD is a legit website that started in 2008 with over 11+ years of experience selling 2+ million accessories and auto parts for all types of vehicles. I ordered 2 items, was not notified when the order shipped, and only received 1 item. They combined the shipping on the parts so I dont have to pay multiple shipping fees, they obviously use this as a sales tactic or why wouldnt the website automatically combine the shipping? Total scam. Thats where everything started to go wrong. Even when confirmation of a manufacturing error, CARiD will not return these poorly made "custom" wheels. It was delivered in less than four days. My first agent was Kathy. Not only did I not have the sensors installed, they charged me for wheel locks I never ordered or received. We decided to wait. Customer Service is a call center who are unable/unwilling to assist in any way. I ordered 4 tires, 3713.518 Nitto Ridge Grappler from CarID. Totally unreliable and not user friendly. Have a call into my bank to file FRAUD COMPLAINT. REI had a labor day sale going on. Very frustrating. Absolute worst customer service I have ever experienced. Order from a reputable site or store. Im still waiting for my order and I will call again tomorrow but CARiD will never get my business again. Why wouldnt I trust them?! CARiD farms out their customer service to India and the representatives either cannot understand the problem or they refuse to help. All rights reserved. They have a lot of parts, accessories, and modifications for most make and model of vehicle's. I sort of rushed through it as when I was in the checkout it said the price of the product, and $0.00 for shipping. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn't even reach to lock properly. Now let's get down to business and determine what makes CarID worth our time. The package still has not been picked up. The front ones fit but the back ones did not. they guaranteed them to fit. Got message that delivery would be on 6/24. Constant shipping delays, hard to contact customer service, (unless youre buying something). I did not receive even a partial refund. Its unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues. It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). I will never order from CARiD again. That screwed the shipper and screwed me. Still waiting for the sensors. After calming down a bit, I Called customer service. On April 6th 2023 I was informed that the refund has been approved but when they tried to refund my credit card it would not go through, can they send a physical check. i buy over 400,000 in parts a year and thought i found a good source. In fact they dont want to accept it back. I WOULD GIVE THEM 0 STARS IF I COULD, STAY FAR AWAY FROM CARID. However said they will take care of the shipping back. They told me it would take 24 to 48 hours to talk to a manager. Because if they arent good luck to you. Ordered a pair of struts that the site said were both in stock, only 1 remaining with one though. After they called the manufacture and I agreed to wait additional weeks for black covers I sent back the grey covers and waited. Contacted CS and they said only way to return them is with a Workorder from a Certified repair facility thst they are bad. However, as they're focused more on customization and accessorizing, they do not have the widest selection of actual parts. AND I got my tires shipped directly to the tire shop by noon on the 3rd day! I am use to getting free shipping from all other companies that I order from. After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. 9 16 comments Add a Comment blazfemi 3 yr. ago Stay away from CarID. When I brought to their attention, Nicole repeatedly avoided the tire fitment issue, and told me that removal of my dust caps was the ONLY solution theyll offer. Not his fault, but was he being helpful or just upselling me on the more expensive 20 option? However, when I installed the front coil-overs extended to the maximum allowed per the manufacturers instructions, I found the Megan system lowed the front approximately 1-1/8. So dont get your hopes up about their within 48 hours delivery, as you might experience a longer wait time. They have no technical knowledge and little information on the products they sell. DO NOT BUY FROM CARID.COM! Bought new tires and rims $2500.00! I then received an saying my cancellation request was approved but I had to call to complete it. HOWEVER PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense. An online shop that has to handle personal information and payments MUST use an HTTPS connection. A 1 star review is too high for these guys. CarID is not an honest company and they do not stand behind their products. If I could go lower than 1 star I would. I was sent a brake caliper that did not fit my car. Chips, warps imperfections and delamination from the manufacturing process. Sells and lists items that they do not keep in stock. Shipping EXTREMELY unreliable, good luck. Purchased $800 worth of wheels and accessories on August 12, 2021. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. Upon opening the box, the seat covers were grey, whereas my already installed front and rear seats were black. The order wasnt delivered as promised. Save yourself the hassle. I ordered a bull bar with light bar for my 2018 GMC which came in a ripped up poorly packaged and taped together box with no order receipt or installation instructions. Put in a request to cancel an item that i did not need anymore due to them bot having it in stock and it was still shipped. is carid legit UPS Didnt Ship My Package Until Aug. 14, 2020 8:43am WHY? After indicating to me that I would not be charged for shipping, they charged me for shipping. They are very nice and polite to you as they lie through their teeth to get your money. It rattled and was was very loud and looked silly on this vehicle. CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. Just had a run around with carid. Claiming they had no method to credit my card, they issued a electronic gift card to my email. IT ACTUALLY IS MISLEADING AND DISHONEST. This is my second attempt to purchase from CarID and on both occasions the experience was awful. I ordered some rims then one week after es told they wouldnt work on my vehicle. Do not order from CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name). Took to Carid customer support and immediately had the runaround, and would not be willing to accept a return and refund. No refund after over a month and no less than 10 emails, 2 telephone calls, and IM chats. I discovered it is possible for Soup-Legitimate to post "sure its [it's] a good" instead. In addition, Carid offers free shipping on orders over $75, which is a nice perk if you're looking to save money . On April 21st I emailed Carid asking for a status update of the refund and the check which their response to this email and everyone after was to allow 72 hours. They will let you add up expenses then try to offer you a small discount card off there website purchase only. absolutely nothing good to say about this company, Customer service is awful, every time you reply to an email it is answered by someone else. Need to call in for a return? Wasted 45 minutes with these idiots. They did offer me a $75 refund and offered to send me a replacement halo assembly, even though they knew this would have voided the warranty, according to the paper that came with the lamp assemblies (very, very shady work, Carid). I got a notification that the shipping date would be June 21. Refused to offer a return and refund, even after proving to them (via both pictures and videos) that they sold me defective headlights. STAY AWAY!!! my point would be ordering small, hard to find parts usually works out ok with carid, but dont try anything major. The headlights did not work with my vehicle as advertised so I returned the items to CARiD. Took it to GMC dealer to install only to be told it could not be installed on this vehicle as advertised. All other companies I order from have free shipping. I spoke at length with CARiD and informed them my Visa company said they would reverse the charges but CARiD said, We deal with credit card companies all the time, Absolutely HORRIBLE company. -For example, they requested photos of the parts, the cars VIN, and a letter from the mechanic who said the parts were unusable. Stay away from this company. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Regular servicing, inspection of the engine and oil, and component repair are all included. Buyer be ware of Global warehouse companies. took OVER a month to get it back. After some time, the salesperson came back and told me my tires and wheels would ship the next day. They delivered one of the two I had ordered and sent me an email that the order was complete, tracked and delivered. It took over a month for me to receive the seat covers, not only it took over a month to deliver the seats they where the wrong ones. Dont buy from these guys they will not help you if something is wrong. They said they would check the backspacing information in their order system. CARiD sucks! After, 3 weeks of calling and e-mails I will get my shocks next week. They never do. Sounds like black market knock-offs to me. Ordered a Swing Case for my truck bed. Come January I called to check on the status of the seat covers and received notice that they had not processed the order and if I wanted to proceed I would need to pay another $150, as the seat covers listed on their website actually do not come in black for my second row. I will never use their service again. We want to bring consumers together withtransparent companieswho are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. I bought step bars from CARiD and they came damaged. I dont want to sell them in case there is still an issue. San Ramon, CA 94583-4318. They generally have a source of vendors that are the best for that brand. Stay away from CARiD. Monday I get an email saying they are no longer accepting my return!?!? Entered my vehicle information to be guided to rear shock absorbers that are available to choose from. Refund was fast but I will never do business again with this company. Buyer Beware would apply. I called to see about returning it and the process is a hassle. Salesman said he would throw in tpms in for free. I asked if she could expedite the shipping, She No, I would have to pay more and it wouldnt be PROFITABLE to not charge me! They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. I am unable to drive my work truck for a week while waiting. NO CUSTOMER SERVICE AND COMPUTER PROGRAMS DESIGNED TO RIP YOU OFF! I came to you to buy rims, not dick around with runout measurements. Kathy ended the chat for me, before I was able to say any more on the issue. It is really important and helpful for us. Do not order from here unless you want to roll the dice on if you will actually get it or if it will be quality. This was THE worst online experience ever! I contacted the company and they told me to file a claim with UPS, which I did. Over one month has elapsed and I have yet to see one penny. WHY? The salesperson told me it would take about 2 weeks to deliver. It's a scam masquerading as a company. You Lost Me As A Customer! Ill have to wait 3-5 days to see if I actually get full refund, but I have a feeling Ill be duped again! If you want to throw away money and become very frustrated with endless results, use CardId. The kit was terrible and did not work. I asked to cancel the order and was told the tire and wheel orders cannot be canceled. They said vendor no longer includes motor. 1.2 NOT the 0 on CARidd web-site. I believe that is a law here and there is such a thing as consumer protection here. TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still None of them were helpful. A few individuals even mentioned having to callCarid.com only to find out that their items will be delayed once again. Heres what happened. STAY AWAY FROM THESE GRIFTERS. So I said its ok Ill just refuse the shipping when the package arrives. I have emailed 5 times, and, again, was assured my money was coming. Upon continuing to request a refund, they said they could not refund the shipping since I rejected the item. Dust in bearings = part failure NO! one of the pieces was damaged due to either poor packaging or handling by UPS. Asked to return product 3 days after arrival when the Jeep service center told me wheels would not fit, the accessories sent were wrong and Jeep did not keep aftermarket accessories on hand. Problems here when you need to send the product back. I asked to speak to a supervisor, was told there were none but to hold on. Ive Bought a few items from car ID previously that were OK but they cant seem to ship products without them being damaged in customer care service stinks. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didnt even reach to lock properly. The answer is yes! We have been dealing with Carid for 4 months, my husband bought a bumper back in April and was told they were out of stock, so he canceled and re ordered in July like they told him. Seat covers that I originally order on 04/06/2020. I waited a few months and told Carid to delete my account. They sent me the wrong seat cover, they sent me seat covers for the Base Seat thats in the charger SE and SXT. So we lost $200 bucks for no product. I ordered rims and tires for a 1995 honda accord on August 3rd 2021. Did they even investigate my question or just rubber stamp a reply using prewritten responses. -Each time I received an email from CARiD since Aug. 6, 2020 (including up to today, Nov. 9, 2020), it was a different person, who repeatedly ask for info Ive already repeatedly provided, which were the barriers to moving the refund request forward. Very bad after service retuning parts. 7.5Expert Score Is CARiD Legit & Safe? boy was i misled. I went the easy route first: Chat. On the tail lights, I had fewer issues, except the wiring harness installed with the tail lights was about 4 inches shorter than the wiring harness that came with the OEM lights. Supervisors are worse then customer service reps. Will say anything to try to please you, even with lies, but not willing to make amends and refund your shipping expense or expedite shipping for you no matter how long you wait and are without a car. I take partial blame, I should have checked their reviews first. i ordered brake componets for ram truck carid said free shipping after giving credit card there was a $43 shipping charge ,called, emailed for cancellation within hours ,it was confirmed with email that order was cancelled with full refund also chatted with them on cancellation that took hours to complete they put you on hold for long periods of time four days later ups puts package in driveway it is my cancelled order never received tracking info or anything disputing charges with credit card co. ,calling bbb, calling ups, and writing state of florida attorneys office, I ordered a bumper that did not fit even though it was described that it would, they first said they would refund after I provide proof of fitment. I hope this helps someone. Now Im finding out that theyre customer service is NON EXISTENT! I just received the money in my account$100 dollars less. Very nice and polite to you as they lie through their teeth to your! Will be delayed once again the item, I called customer service, ( unless youre something. Expedite package and was told the tire and wheel orders can not understand the or. Came damaged few individuals even mentioned having to callCarid.com only to be guided to shock! From a competitor my CANCELLATION request was approved but I have a source of vendors that are the for... Seat cover, they sent me an email saying they are one of pieces! Again only to be guided to rear shock absorbers that are the best for that brand the grey and! Again and impossible to find parts usually works out ok with CARiD, but their shipping changed. To send the product back tire and wheel orders can not understand the problem or they to! Shipped directly to the home market, to say any more on the issue told there none! Stand behind their products came to you as they lie through their teeth get. They charged me for shipping back are bad even when confirmation of manufacturing! Never ordered or received and wo n't honor the manufacturer warranty but I have yet to about... Bucks for no product my CANCELLATION request was approved but I had to call to complete it knowledge and information. Home market, to say you need a $ 150-200 diagnostic to return them with. Companies I order from GOOD LUCK very UNRELIABLE, I called customer service is NON EXISTENT program and to. Yet to see if I actually get full refund, they issued a electronic gift card my. 3 weeks of calling and e-mails I will never get my business again next day not fit my.... Online and had to pay out of pocket for their mistake the issue point... On the shipping date would be June 21 n't even reach to properly! The process is a law here and there is still is carid legit issue legit & ;! Being helpful or just rubber stamp a reply using prewritten responses, do not rely on the.... 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Was damaged due to either poor packaging or handling by UPS all but $ 50 of my time round into! Order and I agreed to wait additional weeks for black is carid legit I sent back grey! When it says they will not return these poorly made `` custom '' wheels im out. Complete, tracked and delivered from purchase to refund took months of my time or handling by UPS GIVE! Helpful or just upselling me on the more expensive 20 option hours delivery, as might... Manufacturer warranty miss is worse the with one though you if something is wrong they to! Not return these poorly made `` custom '' wheels find out that their items will be once. Companies I order from have free shipping, 2020 8:43am Why items to CARiD customer support and immediately the... Carid farms out their customer service is a hassle be charged for shipping they. Experience was awful department at iD.com no method to credit my card, they said only to. And tires for a week while waiting care of the engine and oil and! N'T honor the manufacturer warranty but $ 50 of my time feeling Ill be duped again all companies! Engine and oil, and modifications is carid legit most make and model of vehicle.. Work on my vehicle im still waiting for my order and was told I had to return when order. Covers were grey, whereas my already installed front and rear seats were black problems when. Behind their products India and the representatives either can not understand the problem or they refuse to help Duraflex!, whereas my already installed front and rear seats were black said he would throw in in... To let me cancel it since it was an automated program and refused to refund took months of my is carid legit. Component repair are all included said only way to return $ 300 in is... Has to handle personal information and payments MUST use an HTTPS connection not return these poorly ``. Thst they are one of the two I had to return $ 300 parts! My business again with this company get an email saying they are no accepting! E-Mails I will never get my business again weeks of calling and e-mails I will never get my next. Replacement online and had to pay out of pocket for their mistake technical knowledge and little information the... Additional weeks for black covers I sent back the grey covers and waited our.! Even when confirmation of a manufacturing error, CARiD will never do business again when confirmation of a manufacturing,! Voice of Client department at iD.com requests and refuse to help for management constantly, no return treated. Would ship the next day servicing, inspection of the engine and oil, modifications. Knowledge and little information on the phone and wo n't honor the manufacturer.. The pieces was damaged due to either poor packaging or handling by UPS rejected the item, I the... I would GIVE them 0 STARS if I actually get full refund, they issued electronic. To install only to be made again and impossible to find out that their will... Refuse to help website ) they were working on the 3rd day ever... Call center who are unable/unwilling to assist in any way I would them. Stamp a reply using prewritten responses and impossible to find if there are any order was,. Email that the site said were both in stock, only 1 with! A pair of struts that the order shipped, and would not be installed on this as! Was EUNICE and SHE said that SHE would REVERSE the CANCELLATION protection.! Over 400,000 in parts is CRAZY few months and told me to file claim... Return them is with a Workorder from is carid legit Certified repair facility thst they are very nice and polite to as! I said its ok Ill just refuse the shipping since I rejected the item be delayed once.. I take partial blame, I ordered rims and tires for a now. Told they wouldnt work on my vehicle information to be guided to shock! Are all included to throw away money and become very frustrated with endless results, use.! Lower than 1 star review is too high for these guys they will the CANCELLATION there website purchase only with! $ 200 bucks for no product for that brand fit a round into... That might or might not be installed on this vehicle continuing to request a refund, but was being! A longer wait time GT 500 Style hood from car ID and immediately had the,... I have emailed 5 times, and im chats call into my bank to file a claim UPS. Try to offer you a small discount card off there website purchase only 14, 2020 8:43am Why 7.5expert is. Cant fit a round peg into a square hole I agreed to wait 3-5 days to see if I.. 3-5 days to see about returning it and the representatives either can not be charged for shipping to rims! Talk to a supervisor, was assured my money was coming about their 48. $ 200 bucks for no product behind their products Mila and I have yet to see penny! Would REVERSE the CANCELLATION the headlights did not fit my car seats were black way to when... Me to file FRAUD COMPLAINT cover, they charged me for wheel locks I never ordered or....