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I immediately put a PayPal dispute on it, which should get management attention. Just another vote of no confidence and a caution to all who buy tools yes, Sydney Tools really are scumbags when it comes to even a basic level of standing by the goods they sell. 
I'm looking to move to Milwaukee battery gear (from Hitachi) and it'll be handy having 2 local shops selling their gear in terms of getting a good deal. Yeah well I spoke to them and they are organizing to send out the two missing items and send a courier to pick up the incorrect one.. First time they sent me a damaged product (online order) and they just ignored me when I sent them photos of it. Hmmm. L A W law. The Total Tools network consists of one company owned store and 80 independent franchised stores. After contacting Sydney tools was told that as I was not insured (as I had not paid for this) and they couldn't help me. Ive literally dropped about 3k there just recently on a few orders. They sent it a second time again to the wrong address and so was returned to their depot AGAIN. If it walks like a duck A lot of 1 post accounts in this thread lol. Anyone know if this is a lawful practice? Another point of annoyance for my order they didn't include an invoice! You could take yourself for instance, with only 2 posts to your name, you could be (I don't think you are) from a competitor who is trying to give the one post wonders more credence so that your shop does better. Well, a while ago I posted that Sydney Tools were good in my experience but I have now had occasion to need a refund and that is proving (as others have said) challenging.The product I brought broke on first use and I returned it saying that I had needed the tool immediately and so brought another (at higher price) so a replacement was no use to me.The salesman agreed it had been a faulty casting It took several calls (with promises to call back but they didnt) but finally they said send bank details for a refund from HO (said they could not refund to credit card????? Worked out well, when the order was ready for click and collect, one of the staff members offered to drop it off home for me as he lived in the area. A product that arrives with multiple bits falling off it, is effectively dead on arrival and shouldn't even be turned onhttps://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. I have had only one dispute, over a Makita impact driver. What rubbish. There looks to be no connection between the two on.https://abr.business.gov.auhttps://connectonline.asic.gov.au/RegistrySearch/faces/landing/SearchRegisters.jspx. Kit not in stock! Perhaps give Jack a call at the Brookvale store, and see if he can help out. Did you at least file a complaint against the tool (as in the person, not a device)? Email queries answered quickly for a couple of items I was interested in. While I personally havent shopped at this particular company, I have done a bit of research into the people running the company, due to a complication with one of the family members. Only store credit. (Of course, they will never acknowledge that without professional intervention and in my opinion, it has to come from the top down in the employee selection process and therefore results in the bad 'in store' culture. I'm guessing they see the local market as pretty soft and cashed-up. Total Tools Taren Point are still a great and very knowledgeable bunch of blokes and they actually spend time to talk with you even when buying small ticket items. How would they even know what your bank account number is ? What is the service? Yes there prices are a bit cheaper but if something goes wrong In my experience I would say it is not worth the minor saving. You provide a post but present no cause. I called into store the following day to be giving the red carpet treatment and asked to speak to a manager as I wanted to congratulate him on the exemplary customer service even after I read about some sook having a whinge on an online forum about them. Tower Sniper, do you work for Sydney Tools, or do you have some inside information that can support your version of events? (Also expect to hear alot of swearing). Due to the nature of such a saw, a used one would need a new paint job as well as a new cut off wheel. He said theyre dodgy as and will sell used goods as new and hope the customer doesnt notice. I honestly cannot believe how they are allowed to legally operate as a business with how shifty they are. The company offers a variety of trade tools from professional tool brands through its stores as well as via online. WebSydney Tools(ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer. I always see them on the seek website advertising for sales representatives. I used to recommend them as the dispatching etc was really quick but i generally tell people to avoid them now. My partner opened her own workshop and needed a compressor, so I had a quick look at their website and they had a special on with a free air tool set. If you need tools delivered in a reasonable timeframe for your projects. Also if getting a repair they have to be done in a reasonable amount of time, else you are entitled to a refund since it is a major failure. As the negligence was theirs, the liability falls on Sydney Tools. If you need tools delivered in a reasonable timeframe for your projects. Any reputable company wouldn't allow things to be sent out uninsured. So if you want to discredit a post bring proof to the opposite. Fine I said, I'll cancel the order and ring round local shops so I can get it faster she said if I did that it would be a store credit, not a refund, even though I had only ordered in 15 minutes earlier and they aren't processing it until I do their 'verification'. It's like sir in the US.I can't agree with that. After a few more emails from me I just got an email from them today saying they are going to ship the order anyway and a call from someone named Rebecca saying they wont cancel the order or process a refund as they are still within their shipping time frames. Add me to the list of people unhappy with Sydney Tools. We stock the widest range of the worlds biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done. Its such a Hazard. I think maybe they are one of those places that if your order is correct you are lucky and everything is fine but when there are screw ups they don't handle it very well. After that I have documented everything and can always dispute through paypal who I have always found take the buyers side in these kind of disputes. They look after me with fair pricing (I dont know if its the absolute cheapest but they always are willing to help and negotiate) and they always have what I am after. I purchased a DeWalt cordless kit and some skins (impact driver, circular saw) from the Brookvale store this morning. Drove 2 hours to their store to pick it up, only to find out it wasn't there yet, but they expected it in about three hours. Only for most of it to be rubbish quality. I prefer to know what I'm paying for before I pay it. Always wondered. After I received the tools (everything was as ordered) I rang the sales person and thanked them. Is the item dispatched or not? I've heard people call Total Tools "Total Fools" but so far I've had much better service from them than Syndey Tools. It's pretty simple really you get what you pay for"? NOTE: stock of fasteners is woeful. People just need to put some foam and make sure the thing is protected. I was then told that Sydney tool do not offer any refunds! Total tools is good? If your in melbourne then there is Just Tools in clarendon st, sth melb. I will never buy from them again. I went there today (Anzac Day) to buy some more tools for house repairs and had to wait a while because they didn't think they would have many people coming in. They have the slowest shipping ever. WebAbout Total Tools. I had telephoned on Friday to confirm that they had the kit I wanted in stock DeWalt 2 speed framer with 5A batteries. Everything I have ever bought has been exactly as they have described, the order has been handled promptly and shipped immediately. I asked to cancel the order and obtain a refund and this was rejected citing the invoice states that Sydney Tools may take up to the 14th of September to dispatch the items. You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. 
Absolutely no axe to grind, just older, experienced and excited that one day I will hear some 'bullshit' I haven't before! Estimated Revenue: # Actual Fiscal Year End: ? Invoices don't always come with the goods. Certainly mate, let me get that for you lol. 
Brook Mitchell "I think it's like the owners of McDonald's the story is that they were in the property game as much as the burgers," the If possible, please pop into the Blackburn store and return the unit. Sydney Tools has opened 23 stores in four years, lifting its network to 30, and director Jason Bey says it plans to open another 20 in two years and 40 in five years. Ordered on Friday and it still hasn't been dispatched. Not just with Sydney Tools but any store. Just realised the combo I was looking at is almost a $200 saving compared to buying locally. Year Started: ? Some had the RCM (some a tick inside the circle, no triangle) and some didn't. 
Do not shop at sydney toolsVery evil placeFrom the boss to workersThey are bunch of crooksWorst experiance you will ever haveI walked out in total disgust Horrible place, Do not shop at sydney toolsVery evil placeFrom the boss to workersThey are bunch of crooksWorst experiance you will ever haveI walked out in total disgustHorrible place. Well received my order, they sent me a drill/driver instead of impact driver (different model altogether) and forgot the multi-tool but on the picking list it was ticked as being checked off and in the package.. They were rude over the phone, and actually told me an "empty delivery truck has turned up 3 times in a row". It seems that so many dozens of people who have ordered through them have been forced to wait 3- 5 weeks or even much longer to receive their item when they were quotes 3- 5 days without any communication from the company. Thanks Sydney tool, very happy with service. Total Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. 2. Incorporated: ? I don't think so, on the invoice they update the serial numbers and on my invoice they had the correct serial numbers (for the items I was sent) just one was missing and one the wrong model. I believe Refund or Replace are not automatic as there is the option of Repair. On behalf of all thanks one and all. I have got better things to do, but this is a community that I have learned from and signed up to share what I believe can help others. Its not really when you think about how "bad agents" work.Sign up to as many sites as possible and post false information without building up a reputation. Out of the selection of tools, probably a quarter of them don't have any plastic wrapping which all of the others came with and those tools do have varying levels of dust etc on them (Possibly shop display items?). Seemed that Makita generally did, Bosch generally didn't. They told me the refund process would take one week. nothing wrong with sharing experiences, just that when you get a few people signing up over a two month period to share similar bad experiences it doesn't look as good as people who have been on the forum for a long time building up a reputation. Yes I am only 1 post so far, I am so angry I signed up just for a rant at these guys as I am utterly helpless to see any progress on the matter! I would suggest that if concerned you buy via eBay where there is a feedback system that you can use. The company offers a variety of trade tools from professional tool brands through its stores as well as via online. I came in wanting a couple of Milwaukee products in a kit, but I was shown a range of extra tools that I would actually use and was very happy with the price of the package offered. That one took 3 months to sort out. Estimated Revenue: # Actual Fiscal Year End: ? Bigger is always better, so I ordered them anyway and I dont regret it as it turns out. Its my first time buying something from them. WebSydney Tools director Jason Bey is looking to rent - and possible buy - industrial retail space in Victoria. ""Mate, I don't trust anyone in this world with my money, let alone at all.". I was told the engine was in stock and they happily took my money but it took 3 months of constant chasing and mucking around to get it to me. he also advised there are 14 items in stock. Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* JASON BEY Director and Secretary Financial Statements 
I don't buy from them anymore as they're based in Sydney, but my experience was when I ordered some Bosch tools. They sent the blower but not the battery. I called the following day to be giving the run around and asked to speak to a manager as no one could give me and ETA on the back ordered good and that I was requesting a refund so I could purchase else where. Sounds like you got a used unit if it actually had air in it. They can't help it and you won't change it. Sales guy and I had to build up my "kit" from a combination of another kit and skins. Second time I bought from them (recently) they have not shipped my order and will not refund me either. Just another company squashing out the little local owned hardware shops who give you good service, or used to, theres hardly any around anymore, Not read all the issues here but the obvious thing is to pay with a credit card open a dispute with the credit card company (if anything goes wrong) within 30 days of purchase. The other item I bought was a MacNaught auto reel air hose AR2121. After reading all the stories here, it's only reinforced my suspicions about them I had when I looked up a Makita tool on their site. It turns on but the power button is kinda broken and gets jammed one I press it in. Just a pain to deal with basically and not worth the hassle. Good luck getting an exchange. An there are now two one post wonders in this threadwhat are the chancesconspiracy theories opening up ;-). What country did you expect it to come from ?? Sydney Tools has opened 23 stores in four years, lifting its network to 30, and director Jason Bey says it plans to open another 20 in two years and 40 in five years. Just another vote of no confidence and a caution to all who buy tools yes, Sydney Tools really are scumbags when it comes to even a basic level of standing by the goods they sell. The company offers a variety of trade tools from professional tool brands through its stores as well as via online. He did as promised and when he said he would so my one off was positive. It's unprofessional. No big deal in the scheme of things but it lessens my impression of who I'm dealing with. prices aren't much more than Sydney tools. Luckily my closest Sydney Tools store is 5 minutes away. My experience was fortunately the opposite,I called up to discuss an advertised on line deal with regard to the 'free' extras being thrown in and possible options prior to ordering and found the person I dealt with very helpful.Prompt delivery interstate too. I have never been to any of their stores because I don't live in Sydney. Grrrr! :P, "Mate, you don't trust us? 
I don't think the sales people get enough positive feedback addressed to them personally. It'll take some effort with them. I'm just glad a salesman called Michael answered my call about twelve months ago and i've been dealing with him ever since.Give this mob a chance! Again, it's a matter of being about your wits. According to Sydney Tools, Soccio covertly accessed internal Sydney Tools emails using a password he obtained from a former Sydney Tools on the hand, well lets just say there are bigger Tools behind the counter than actually in stock on the shelves. They cant tell me where it is or when it will be dispatched. Very poor communication and some outright lies about shipping. That aside, I recently took the chance and made my first purchase with their Castle Hill store for a Makita cordless 36V whipper snipper. Operator of a professional tools retail network in Australia. 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