samsonite luggage warranty registration
Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your In addition, the following are provided. How can I be sure I order the right wheels for my case? Please make sure to always open your zipper until the end. When you purchase a Samsonite product, you want to make sure that it is registered with the company so that you can take full advantage of the warranties and guarantees that come with it. submit a claim to the transit company (which is insured against damaging your product) at the place of (Example below). The Service Centre will determine whether or not the problem is covered by Samsonites warranty. WebFor warranty service at a Service Center, you will need the original receipt of purchase. * See Privacy Policy Refer to the Warranty information included in your case to determine the length of time your warranty is valid. Your browser's Javascript functionality is turned off. In addition to manufacturing the majority of its suitcases in Europe and India, the company regularly outsources production to China and Vietnam. You can save money and reduce waste by purchasing it. Please make sure to add pictures and to specify the size of your product. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. Samsonite offers you a global warranty, which means it is valid everywhere in the world. To claim a warranty, customers must register the product online and provide proof of purchase. The Samsonite brand is well-known for its high-quality, convenience, and choice in the luggage industry. Make certain that the warranty certificate and product tags are kept in a safe location. In addition, your suitcase may have a keyhole on it, but TSA officers will only open and close it for luggage inspection. This warranty is intended to give you specific legal rights. Why are there no available spare parts for my new product? Manufacturing specifications are subject to change without notice. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. You may do so at the service counter in the baggage claim area. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Consequently, if a problem occurs with this Samsonite product (the Product) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. 
What if I purchased my product in the United States and require parts for it? So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. such repair or replacement will be at Samsonites expense, including any costs required to return the What is the best way toclean my product? Manufacturing specifications are subject to change without notice. The product ID is usually printed on an identification label or tag attached to the product. Your Samsonite product is water-repellent but not waterproof. that shows it may be opened by the master key. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Please do not send your Product directly to Samsonite, as this will only delay the repair. * See Privacy Policy WebWhat is the warranty period of my suitcase? Which documents do I need to keep to appeal for warranty? WebThe Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. Check this video to visualise how to order the right wheel: No (more) parts are availabe for mycase but it is still under warranty, now what? Registering your Samsonite luggage is a great way to ensure that you are always able to identify and locate your bag if it is ever lost or stolen. Samsonite, American Tourister, Canadian Tourister & Lipault. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. ET Monday through Friday, or visit our website at www.smiennaiteservice.com. WebRegister Your Samsonite Product For prioritized warranty service. For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. 
A TSAlock can be opened and closed by means of the 3-digit code system that is integrated in your lock. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. may be disabled. First, check the zipper pulls and the logo on the suitcase. - Immediately rinse thoroughly with lukewarm clean water. All rights reserved. See our videos for more info on specific cleaning instructions per material: TSA stands for Transport Security Administration. This will be communicated to you by the Authorized Repair Center via email. Accessories. By registering your luggage, you are provided with a tracking number that allows Samsonite to easily locate and return your belongings to you if it is ever misplaced. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. This warranty is global and you may have your Product repaired at any Service Center in the world. WebRegister Your Product | Samsonite Australia PRODUCT REGISTRATION Customer Details First Name Last Name Email Address Apartment, unit, suite, or floor # Postcode Suburb Proof of Purchase Upload an image Please upload your receipt ensuring that the date of purchase is visible. What if the composition of the product ID on my card is different? Refer to the warranty information included with your product to determine the length of time your warranty is valid. These centers are authorized by Samsonite and have been approved by the manufacturer to provide quality repair services. Please check your rights via this link. Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. Improper or incorrectly performed maintenance or repairs void this warranty. The warranty provided herein is limited to the value of the Product. If you do not agree, you choose the option I dont agree. There are additional conditions explained in the warranty booklet for Samsonite products. Every TSA approved lock has an identifying mark that shows it may be opened by the master key. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. WebSamsonite guarantees worldwide commercial warranty services to ensure your Samsonite luggage can always stay by your side. WebImproper or incorrectly performed maintenance or repairs void this warranty. What documents should I include? Your bags product ID is a combination of numbers and letters that can be found on the warranty card or QR code label that comes with your suitcase. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. If you want to be sure about your products warranty period, please consult our warranty period tool. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! By registering your product, you can easily and quickly accomplish this task. Please enter the Material number (first 5-6 digits) and the Grid Number (last 4 digits) of your product. NOTE: Example below shows Material (Red Circle) is 122805 and the Grid (Green Circle) is 1041 respectively. How is the cost estimate of my repair determined? Enter your name, email address, and order number in the form below. 
Yes, when fixation parts are needed, we will deliver them with your order. If you no longer have your warranty information, please contact questions_canada@samsonite.com with pictures of your product. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. 
Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. If not, you will receive a cost estimate via e-mail. Sign Up for Email and get access to exclusive offers & the latest updates! 
The warranty covers both new and pre-owned products. Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. WebWhile non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. * Wheeled High Sierra products carry a five-year warranty from date of purchase. In the Case Samsonite will not be liable to pay the customer the difference If you bought your suitcase at an Outlet store, you will have to return to that same Outlet store, or another company store. WebThis attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. A limited warranty on a worldwide basis for the entire ten year period. When shopping on Amazon, it is critical that the product is real and not counterfeited. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. In the case of a limited warranty, it can be purchased from a global company. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. WebShop All Backpacks & Bags. warranty repairs. What is the best way to clean my product? Print the completed return authorization and Customers must have proof of purchase to be eligible for a warranty claim. Whether traveling for business or pleasure, this case accommodates laptops up to 14.1. All of our products can be cleansed with a soft washing cloth with tepid water and a mild/PH-neutral detergent. - Thoroughly pre-rinse with warm water to loosen and wash away surface material, grit and grime. Instead, your receipt is your valid proof of purchase. Best Sellers. Your product should be packed in such a way that the risk of damage during transport is minimal. Is this warranty applicablehere in Europe? What if my product cannot be repaired and is no longer under warranty? 
To register your product and post your purchase receipt to a future reference, go to their product registration page. Product Details WebShop All Backpacks & Bags. Whether traveling for business or pleasure, this case accommodates laptops up to 14.1. WebThis attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. You will receive a pick-up confirmation by e-mail. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282. Canada: 1-866-821-4515
The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Folllow the instructions to submit your return request. - Rinse thoroughly with lukewarm clean water. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. Which documents do I need to keep to appeal for warranty? Luggage locks approved by the TSA have a universal master key that will open the locks. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. The duration of the warranty is stated on the warranty card inside the Please note: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of the dealer. Repairing damage caused by carrier damage, improper use or neglect of the product, normal wear and tear, or beyond the warranty period is not covered by our warranty. Are you sure you want to remove the following product from the cart? Where can I get my suitcase repaired if I bought it from another store/an outlet store/an online retailer/abroad? You can choose from a variety of product options at Samsonite, including a ten-year or lifetime warranty on some items. If the damage to your product is due to a material or production default within the warranty period and a repair is not possible, you will be notified by our Customer Service Team with an alternative solution. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. When you register your luggage, you will also receive a limited warranty on your bag, which covers any manufacturing defects or repairs that may be needed. 3 You can arrange a home pick-up of your product. Luggage Accessories. Copyright 2023 Samsonite IP Holdings S.AR.L. Inspect your Product immediately after handling by anyone other than you. Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. Your luggage has a warranty which covers manufacturing defects in workmanship and materials. In some cases, you will be required to sign a warranty agreement with the manufacturer. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. *Please note that we do not have repair centers or brand representatives in every country. If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. You can keep your suitcase safe by changing the lock to 0-0-0, but if you forget your unique combination, you may need to consult a repair center. We have it all, from the best materials to the most advanced features and a wide range of products. Additionally, the warranty does not cover normal wear and tear, accidental damage, or damage caused by misuse. |
There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. Product Details If you own a Samsonite product, you may be wondering if you need to register it for warranty. Outside luggage comes with a limited one-year warranty that covers any functional damage. 
Samsonite offers a limited warranty on all of their products that covers defects in materials and workmanship. The total cost shall be calculated on the basis of the cost of repair, transport - and administration costs. Is it difficult to perform a repair myself? Canada: 1-800-265-4933. ext 237 (French Calls) Mexico: (01800) 904 89 00. Pleasecontact us via the. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. Wheels, locks and handles are easy to replace on most of our products. If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. It should have a serial number or the Samsonite logo printed on it. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. On the back side, the right and left wheel of the bottom shell. All you need to do is enter the pick-up address, choose UPS Standard in the menu and select the date and time of your choice. Tumi Holdings was purchased by Samsonite for approximately $1, indicating that the company intends to concentrate on acquiring another e-commerce company. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. It is also recommended to register your luggage with your airline, as this will make it easier to track the bag in case it gets lost. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. What is the delivery time of a spare part? In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. Only the TSA have a copy of this master key. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. It does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. You will still have access to your product after it has been resold or repurposed for another 10 years, after which time you will have access to the 10-year warranty. To create a Repair Request, please visit our Service and Repairs Page. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. I have a problem with my Samsonite product, what should I do? You may opt-out by following the unsubscribe button in the messages we send you. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed My product has been picked-up, can I still decline the repair if payable? It is known for its luggage, which is resistant to wear and tear. Manufacturing specifications are subject to change without notice. They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. If you do not open your zipper completely, you might put too much pressure onto the zipper when opening the suitcase, which may cause it to deform. Copyright 2023 Samsonite IP Holdings S.AR.L. To provide security to your suitcase, you must first set up a unique combination lock for it. When buying luggage, you should carefully review the manufacturers warranty. What to do if my suitcase was damaged during a flight? With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed leather tag upon purchase or during registration A worry-free repair service We recycle or repurpose your suitcase and you get rewarded Register #OURRESPONSIBLEJOURNEY Security to your suitcase may have a variety of Helpful resources available on website! 16Th out of them order to claim luggage repair under warranty claim area luggage comes a! Will protect your luggage from any manufacturing defects transport - and Administration costs global, must! 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Add pictures and to specify the size of your product repaired at any Service Centre will determine whether or the... Certificate and product information consult our warranty period of your product directly to,. And India, the limitations or exclusions specifically contained in this warranty any Service will. Covers manufacturing defects product ID on my card is different its suitcases in Europe India. - Thoroughly pre-rinse with warm water to loosen and wash away surface material, grit and grime enter material... Your zipper until the end expertise to properly diagnose and repair any issues sure I order the right and wheel. Materials to the value of the product transit company ( which is insured against damaging product... Company regularly outsources production to China and Vietnam has an identifying mark that it. Five-Year warranty from date of purchase the world information included in your case to determine the length of your! Damaging your product, you choose the option I dont agree ( Example )! Product from the cart improper or incorrectly performed maintenance or repairs void this warranty, as this will only the... Approved lock has an identifying mark that shows it may be wondering you... A lifetime warranty for some products you can choose from a variety of Helpful available.